FAQ

+ I intend to book a shoot session for my extended family. Would a single slot be sufficient?

For families with more than 7 pax coming for the shoot, we recommend the hirer to book two slots to ensure a more relaxed pace of shoot. Hirer will also have to take note on the age group of the youngest family member(s) and bear that in mind when making a decision on making a single slot or double slot booking.

Alternatively, hirers can top up $30 per pax on top of base package of 4 pax. If a single slot of 45 minutes is booked, hirers are to expect the pace to shoot to increase proportionately with the number of pax due to additional permutations required to cover within the same time period hired.

The studio will do our best cover all permutations of the family members present and within the time of hire.

+ WHAT DOES A DOUBLE SLOT BOOKING INCLUDE?

Booking of double slots would cover 105 minutes of studio shoot time, up to 8 pax and 30 edited images in digital copies.

Additional pax pro-rated at $30 each (one head = one pax, regardless of pet/baby/child). Additional image pro-rated at $5 each.

All your selected images will be edited. The Love Studios do not provide/sell raw/unedited images for quality control purposes.

On our launch day, peak demand may result in the possibility of your preferred date and timing being booked in real time during checkout. In such circumstances, kindly choose an alternative date and timing for your session. Bookings are confirmed on a first come first serve basis via Acuity Scheduling.

Once you have successfully made a deposit, you will receive a confirmation email in your inbox indicating that your slot(s) is secured.

+ Can I reserve a slot?

No, the studio does not take slot reservations. The booking system operates on a first come first serve basis.

+ What should I be aware of when making my booking?

Please be punctual and arrive on time for your shoot. As there is no waiting area in our studio, please only come 5-10 minutes prior to your shoot.

+ Can the photos be used for commercial purposes?

Kindly note that photos from the shoot must not be used for commercial purposes.

+ What is the maximum number of people allowed in a shoot?

The maximum capacity varies from set to set. For families with more than 20 pax, do email us at hello@thelovestudios.co to enquire.

Kindly provide us with the number of adults and children so that we can assist in determining the feasibility of the shoot.

The studio promises to cover the key permutations for large family groups. The pace of shoot will be determined by variables such as:

1. the number of adults and children present, and
2. the number of permutations needed.

We will not be able to 'photoshop' additional people into a photo.

If you have a helper in your household, your helper is also welcomed to come.

+ Can I purchase the shoot as a gift set?

Yes. To purchase a gift shoot, please visit our gift page. Kindly read the terms and conditions before making your purchase.

+ Can I reschedule my shoot?

Yes, you may do it via Acuity Scheduling from the confirmation email 3 days prior to your allocated slot. If a rescheduling is requested within 72 hours before the shoot, the client has to find a replacement client for a transfer to take up the slot.

Failure to comply will result in the cancellation of the shoot, and in the case of a no-show, the full deposit amount will be forfeited.

+ Are the rates the same as the next set?

Full rates and details will be released during the launch of the studio set on our website and social media.

Kindly note each set design rate is different. Thus rates, availability and specific details will only be made known during the set's launch.

+ Can I shoot in multiple studio sets in a single session?

No, you may only able to shoot in the studio set that you have booked for your slot. If you wish to shoot in a different studio set, please make a separate booking and session.

+ Can I rent the studio alone and bring my own photographer or videographer?

The studio is not available for rental.

+ How many staff(s) from The Love Studios will be present for our shoot?

There will be ONE photographer assigned to your shoot session. The photographer will be only be directing and shooting the participants during the course of shoot.

Participants are to take full responsibility on their hair/grooming prior and during the shoot. Should they have hired an external hair and makeup artist (HMUA) on set to ensure their hair/makeup are in place, the HMUA can inform the photographer to pause the shoot while he/she makes any adjustment. This action will not affect the time of hire between the hirer and the studio.

The studio does not provide any in-house hair and makeup artist.