FREQUENTLY ASKED QUESTIONS

FOR FAMILIES
FOR CORPORATE

FOR FAMILY

  • I have an extended family. Is a single slot enough?
    For groups of more than 7 pax, we recommend a double slot for a more relaxed shoot.

    Alternatively, you may book a single slot (45 minutes) with additional pax at $30/pax. Please note that larger groups will require a faster shooting pace to accommodate more combinations.

    What does a double slot include?
    A double slot includes:

    • 105 minutes of studio time

    • Up to 8 pax

    • 30 edited digital images

    Additional pax are $30 each. Additional images are $5 each.

    What is the maximum number of people allowed?
    Capacity varies by studio set. For groups above 20 pax, please contact us with your number of adults and children so we can advise on feasibility.

    Does my baby/child count as a pax?
    Yes. Every person counts as 1 pax, regardless of age.

    Does my pet count as a pax?
    Yes. Every pet counts as 1 pax. Our studio is pet-friendly, but please ensure your pet is potty-trained.

  • What should I wear?
    Refer to our style guide here. We recommend white, neutral and light-coloured outfits. Avoid neon, very dark colours and overly busy prints.

    For the best visual harmony, we recommend keeping your outfits to a maximum of 3 colours.

    Is clothing, hair or makeup provided?
    No. Please come dressed and ready for your shoot. Hair and makeup services are not provided in-house.

    Can I bring multiple outfits?
    Yes, as long as changing does not affect your allocated shooting time.

    Is there a changing room?
    Yes, changing rooms are available in the studio.

    Can I bring my own props?
    Yes! You’re welcome to bring props that complement your selected set. We also have selected children's props available in-studio.

    Can I bring a helper?
    Yes, helpers are welcome to attend.

    How many cars can I park at the studio?
    Parking is strictly limited to 2 cars per booking.

    If you require more than 2 parking lots, public parking is available along Shaw Road or in 16 Shaw Road, the opposite building.

    Is the studio wheelchair accessible?
    Yes. Participants can alight at the loading bay, with ramp access to the elevators.

  • What should I take note of when bringing my baby/toddler?
    Choose a session time that avoids their usual nap and meal times. We recommend having your child well-fed, well-rested and in a fresh diaper before the shoot.

    What should I take note of before booking?
    Please ensure everyone attending is aware of the shoot details and arrives on time. We recommend arriving only 5–10 minutes before your session as there is no waiting area.

  • Is the deposit refundable?
    No. Deposits are strictly non-refundable.

    Can I reschedule my session?
    We understand that plans can change, so we’re happy to offer one complimentary reschedule. You can reschedule directly through the link in your confirmation email up to 72 hours before your session.

    For a second reschedule, a $100/slot fee applies. Rescheduling requests made within 72 hours of your session can be made by reaching out to our team.

    No-shows will result in forfeiture of the full deposit.

    How do I make payment?
    A deposit is required to secure your booking. The remaining balance, including any additional pax or add-ons, is payable on the day of your shoot via PayNow.

  • When will I receive my images?
    You’ll receive your preview images on the day of your shoot for selection.

    Once you’ve completed your selection and informed us via WhatsApp, your final high-resolution edited images will be delivered within 14 working days.

    Can I receive all the raw images?
    No. We do not provide raw/unedited images as part of our quality control process.

    Can I purchase additional images?
    Yes. Additional images are $5 each.

    What's the difference between editing and retouching?
    Editing covers adjustments such as colour, lighting and tones.

    Retouching involves more detailed Photoshop work, such as blemish removal, slimming or removing unwanted objects. Retouching is charged separately per image.

    Will my images be printed?
    All deliverables are provided digitally. We do not offer printing services.

  • Can I shoot across multiple sets in one session?
    No. Each booking is for one studio set. A separate booking is required for another set.

    Can I rent the studio and bring my own photographer?
    No. Our studio is not available for rental.

    Can I use the photos commercially?
    Photos from your shoot are for personal use only and must not be used for commercial purposes.

FOR CORPORATE

  • What is Profile?
    Profile is The Love Studios’ corporate portrait offering for individuals, teams and organisations. Sessions can include individual headshots, team photographs and group portraits, photographed within our studio sets.

    Which Profile package should I choose?
    Our packages are designed for different team sizes and photography needs. If you’re unsure which package is best suited to your team, feel free to reach out and we’ll be happy to advise.

    Can we add more participants after booking?
    Yes. Additional participants can be added at $30/pax. Depending on your final group size, we may recommend upgrading your package to allow sufficient time for photography.

  • What should we wear?
    We recommend coordinating your team’s attire for a cohesive look. Solid colours and business or business-casual attire generally photograph best.

    Please refer to our Profile style guide for more guidance.

    Can participants change outfits during the session?
    Each participant is allocated one outfit and up to two shooting angles. If you require multiple outfits, please let us know in advance as additional photography time may be required.

    Can we choose our studio set?
    Yes, subject to availability. Our studio sets rotate throughout the year, so available sets may vary depending on your shoot date.

    Can team members arrive at different times?
    Yes, but we strongly recommend having everyone arrive at the start of the session to maximise your allocated photography time.

  • Can we request specific group combinations?
    Absolutely. Please share your preferred groupings with us before the shoot so we can plan the session accordingly.

    Can we extend our session?
    Yes, subject to studio and photographer availability. Please speak to our team prior to our shoot if you require additional time.

  • How many photos will we receive?
    The number of edited images depends on your selected Profile package. Please refer to the Profile page for the latest package details.

    Additional edited images are available at $20/image.

    How will we select our images?
    We will liaise with one designated point of contact throughout the selection process. Please consolidate all image selections and feedback through this representative.

    When will we receive our images?
    Final edited images are typically delivered within 2–3 weeks from your session.

    Express editing is available for an additional fee, with delivery within 3 working days.

    What level of retouching is included?
    Standard retouching includes basic blemish removal, skin evening and dark circle reduction.

    Additional retouching requests, such as slimming or more extensive Photoshop work, are chargeable separately on a per-person, per-image basis.

  • Can we request a specific photographer?
    You’re welcome to indicate a preferred photographer, but assignments are subject to availability and additional costs.

    Do you offer weekend appointments?
    Yes, subject to availability. A weekend/public holiday surcharge applies.

    How do we secure our booking and make payment?
    A deposit is required to secure your booking. The remaining balance, including any additional pax or add-ons, is payable on the day of the shoot via PayNow.

    Can we use the photographs for our company’s website and marketing materials?
    Yes. Images from your Profile session may be used by your organisation for business purposes, including websites, social media, company profiles, press releases and marketing materials.

    How many cars can we park at the studio?
    Parking is strictly limited to 2 cars per booking. Drivers can dial 0502 at the gantry intercom for access.

    If you require more than 2 parking lots, public parking is available along Shaw Road or at 16 Shaw Road, opposite our building.

Did we miss out on your questions?

Send your enquiry to hello@thelovestudios.co